OEM Use Case

Softwrench offers valuable solutions for Original Equipment Manufacturers (OEMs) to address warranty issues on solar components, such as inverters and combiner boxes. With features like a customer portal for managing warranty requests and work order management for dispatching internal and external technicians, Softwrench streamlines the warranty claim process and ensures timely repairs. By leveraging Softwrench, OEMs can enhance customer satisfaction, maintain equipment performance, and efficiently manage their warranty service obligations.
 

Softwrench also empowers OEMs to efficiently manage spare parts required for repairs, benefiting from storeroom transfer optimization and receiving capabilities at the solar site. This comprehensive inventory management feature enables OEMs to track, allocate, and transfer spare parts between storerooms, ensuring that necessary components are readily available during repair processes. By utilizing Softwrench, OEMs can minimize equipment downtime, improve resource allocation, and enhance overall maintenance efficiency for PV solar site operations.
 

Softwrench allows OEMs to seamlessly outsource the entire warranty repair process to an operations & maintenance provider while maintaining visibility and control through comprehensive dashboards and reports. This real-time access to all warranty repair activities and information performed by the service provider ensures transparency and accountability. By leveraging Softwrench, OEMs can monitor and evaluate the performance of their chosen maintenance provider, optimize their warranty service delivery, and maintain a high level of customer satisfaction, all without sacrificing oversight or control.